No company exceeds Our Company commitment to quality control!
High-level supervision and communication Our Company goes to great lengths to ensure outstanding quality control and customer communication. Our tools and techniques include:
Computer Monitoring . Our Company is one of the very few
companies in the industry that uses internally developed software
programs to monitor quality levels at its sites. Custom software with
built-in computer driven controls are tools that allow us to monitor any
deficiencies and respond in an appropriate manner, not only resolving
the problem but also retraining the individuals performing the task to
prevent it from recurring in the future.
Daily Use of Log Books . We keep a log book at your site,
where you may leave instructions for the CleanNet crew and where our
crew can pass important information to you about unusual conditions they
have observed in your facility (for example, doors left unlocked or
lights left on). We encourage you to communicate whenever you wish with
the crew we've assigned. Our log book is reviewed and signed each night
by the person supervising your account.
Damage Reports . CleanNet's cleaning personnel are required
to report any damage, breakage, plumbing problems, or maintenance needs
immediately to their supervisor. If this occurs, the supervisor leaves a
report in your log book.
Regular Site Inspections. We certainly don't depend on our
clients to monitor our services. Every facility receives a regular
inspection from one of our Quality Control Area Managers. A written
quality control report is created for areas requiring improvement. This
report is reviewed with the supervisor and the on site cleaner. All
deficiencies are rectified immediately. Final reports are submitted and
recorded for future tracking in CleanNet's proprietary software system.
On a daily basis an inspection report is printed for review by
CleanNet's regional director, indicating sites visited, problems
encountered and steps taken to correct them. Furthermore, various dates
are assigned by the system to reinspect the site to ensure a permanent
improvement has been achieved.
Periodic Telephone Surveys . CleanNet's regional office
contacts each customer periodically by telephone to ensure your
satisfaction with our work.
Quarterly Rating Cards . Each quarter we mail you a rating card to fill
out and return, so that you can rate our services and tell us if
anything needs improvement.
Pagers. All CleanNet crews are equipped with pagers so that they can be reached 24 hours a day, 7 days a week.
Emergency Hotline . We maintain a telephone hotline for
prompt response in special situations and emergencies. In case of an
emergency at your facility, our personnel will immediately contact the
person you have designated and follow the emergency procedures you have
prescribed for the office or building.